Bottleneck or Project Manager?

One of the things with being a project manager is that some people try to use you as a buffer. They never seem to want to communicate directly with each other. Carol needs a report from Fred, so she asks you to ask Fred to give you the report. Fred knows that it’s Carol that needs the report yet he sends it to you for you to give it to Carol. That wouldn’t be so bad if there weren’t a bunch of other people trying to do that and it would be even less bad if you weren’t away on vacation!
 
Not only does that behaviour make you a bottleneck, you are also taken away from the project management work you should be doing.
 
When this happens to me, I politely say that information flows faster round me rather than through me. I just need to know that the action happened – I have no intention of reading Fred’s report unless it is pertinent to my role as project manager. In RACI terms, I’m just an “I” – I only need to be Informed because I am not Responsible, Accountable, or Consulted on that report.
 
The only time you should be a buffer is when there is a specific need to do so – e.g. a personality clash between the customer and one of your key geeks and you can’t afford to lose either of them.
 
So keep an eye out for when you are being placed in the flow and take action to have people communicate directly with each other and just inform you of the result. Be especially vigilant for people that are using you as a buffer to buy themselves time with the plausible deniability of waiting on you!

…Mike

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Risky business

Last time, I wrote about assumption not being bad but actually a desirable technique for overcoming analysis paralysis (http://iqi616.com/2011/01/assumption-is-the-mother-of-all-mess-ups/). This time I’m going to tackle another aspect of project management that has negative connotations that need to be revised. The R-word: Risk.
 
Risk always seems to be viewed as a bad thing – especially in corporate projects. At best there is the strange concept of “positive risk” i.e. the danger that something might turn out good when all expectation was that it probably wouldn’t. These days, whether in business, parenting, or walking in the park, risk is seen as something to be eliminated.
 
And then there’s the calculated risk. Again something that implies something dodgy took place – someone trusting to luck instead of judgement (despite the use of the word “calculated”). Why is that? Surely a calculated risk is a reasonable thing to do – as long as the calculation is sensible. Part of the problem is that people don’t like to tell other people that they’re taking any form of risk so the risk takers only admit it afterwards. The problem with that is it doesn’t change anyone’s view on risk – they just breathe a sigh of relief they didn’t have to pick up the pieces.
 
Let’s take a look at history. What about sailing ships and their trips across the Atlantic and around the globe? What about the moon missions? Huge risks but calculated and mitigated. Even less dramatic adventures involve a certain amount of risk that if mitigated render the risk acceptable. Take flying, the risk seems higher but so much mitigation takes place that you are very much more likely to be killed in the car taking you to the airport than the plane flying you to Paris.
 
So, the same to risks in projects. What is wrong with saying “we are going to take a risk, this is the payoff, and these are the potential pitfalls and these are the mitigations”? Don’t avoid discussing risks, bring them up-front and show that the risk has been properly handled.
 
Far from being bad or even neutral, risk can be good. I’m not a great adventurer but risks are exciting and when carefully presented a risk can capture the imagination of the team and stakeholders and help get them excited and engaged. Thinking back to my earlier post about using the word Ambition instead of Vision or Goal (http://iqi616.com/2011/01/revelations-about-project-management/) why not make the risk part of the ambition? Don’t hide from it. Lay out the risk from the outset and highlight the payoff and the mitigations.

…Mike

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Assumption is the mother of all mess-ups

Assumption is the mother of all mess-ups

That’s a cleaned-up version of one of F1 team-owner Frank Williams’ favourite sayings.

My second revelation over the holidays is that it is only implicit or taken-for-granted assumptions that are a problem. Explicit assumptions, on the other hand, are completely different and a useful tool for the project manager.

Like many words in project management, “assumption” has all sorts of connotations. If you like, we make all sorts of assumptions when we come across the word “assumption” and not all of those are favourable.

Assumptions are a way forward. Used intelligently, assumptions can get you out of analysis paralysis or at least give you a start on a project. If you don’t know something for certain, can you make a sensible assumption that will enable you to move on? Even the whole project needs a fundamental assumption that it is possible to succeed.

Now, you have to remember that every assumption has a risk, so for every explicit assumption you must have an explicit risk and risk assessment. For example, you can assume that the city will give you permits for construction but you need to address the risk that the application will be delayed or denied. You don’t want to hold everything up until you actually get the permits so you proceed with the assumption you will get the permits and a risk assessment of the chances that you won’t get the permits.

Final point… going back to implicit and taken-for-granted assumptions – you need to have at least one attempt at identifying them and making them into explicit assumptions so that you can handle them properly. You also need to keep a watch out for any that crop up while the project is in progress.

…Mike

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Revelations about project management

I had a couple of revelations over the Christmas holidays. One of them is that project management terminology is pretty cold and unexciting. Yes, it has to be precise but does it have to be such a drag on one’s enthusiasm?
 
Take the word “Vision”. All very nice but it speaks more to religious or drug-induced hallucinations than anything achievable. “Goal” is better but even that’s not so hot – after-all how many goals get scored out of the number of attempted goals (talking soccer and hockey)? That’s quite a high failure rate.
 
How about “Ambition” instead? That word says more about desired achievement. An ambition is usually achievable if it’s reasonable and you work hard enough and persistently enough. That word has a much deeper emotional draw for me.

…Mike

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Leopard spotted Toyota Matrix

Toyota Matrix

This Toyota Matrix has to be the most feminine customization I’ve seen since the Mini that used to run around Southgate that had lace antimacassars on the seatbacks. That’s not a criticism – more power to the ladies!

Anyway, yesterday evening we headed up to the new Moxies at Hunt Club and Riverside and what did we see parked outside the T&T Chinese supermarket but this eye-catcher. Check out the interior too!

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Sometimes life just gets in the way

Wow, life is crazy at the moment and not enough of that has involved photography or cool cars. I’ve got some shots of some interesting local vehicles to upload when I can grab a few minutes somewhere. There was a nice old Ford Mustang hanging around outside Wendys. There’s some others that I haven’t taken pictures of yet… an old S-type Jaguar that looks like someone’s new restoration project and an old-school (okay late-70s) Chevy van. There are so many cool cars in Ottawa. We saw someone hauling a black Lamborghini Murcielago on a flatbed the other day. With the weather changing most of the Harley’s are on their way back into storage for the winter.

I did get some inspiration to improve one of my shots, you’ll have to wait for me to get a moment to post it but here’s the original version…

1927 Ford Model T coupe

I’ve never been fond of the colour cast on it so I fixed that and did some other tweaks in Adobe Lightroom and I’m now happy with it. I just need to export it and upload it. I’m pleased because an un-chopped 1927 Ford Model T Coupe is one of my all-time favourite cars. My ambition would be to build a Fad T based on it but instead of chopping the roof, I’d actually make it taller – now wouldn’t that be something different?

Anyway, I gotta get back to work. Just wanted to let you know I’m still around and hungry to take pictures of cool cars and bikes.

…Mike.

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Lincoln Continental low-rider spotted in Barrhaven

This cool Lincoln Continental low-rider lurks on a quiet Barrhaven backstreet…

Lincoln Continental, Barrhaven, Ottawa Canada

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Eastern Ontario Trail Blazers at The Gorge 2010-06-27

Had a great day out with the Eastern Ontario Trail Blazers on the 27th June for their trip up The Gorge near Burnstown. Chris Packham kindly invited us along for a ride in his Jeep. I wasn’t a very well-behaved guest because I spent more time walking with my camera than riding in his Jeep – I hope he wasn’t offended. There was a good selection of cars – Jeep TJs, JKs, and a YJ, a Ford Explorer, a Suzuki Samurai, and a Toyota Landcruiser. It was impressive the way that the little Suzuki kept up with the Jeeps. I always liked the Samurai.

I must point out that these guys were very sensible and safety conscious – it’s only my photography that makes it look like they were charging around the bush!

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Rare Amphicar I spotted on a barge in Paris

Today’s Driving section of the Ottawa Citizen had pictures of some rare cars. They included an Amphicar. That reminded me that I spotted one on the back of a barge on the Seine in Paris last year. The only other one I’ve seen is in the Science Museum in London.

Amphicar on barge in Paris

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Kanata Cruise 2009-09-01

This was the last Kanata Cruise I attended in 2009. Plenty of motion shots here. I like the wierd patterns made by the lights and reflections and the way the cars get distorted.

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