Stepped-up to manage support ticket queues to tackle a backlog of hundreds of tickets. Wrote perl scripts to help triage the various priorities, urgencies, expedites, and escalations to maximize the effectiveness of the team in the face of huge pressure from senior management. Communicated with and led the support engineers and helped them focus on the right tickets.
Wrote perl scripts to speed up munching of billing data for a global customer.
Managed the migration of thousands of email mailboxes from three separate email systems to a central data center.
Replanned a program of email mailbox migrations for a major US health network.
Brought-in to take over management an urgent deployment of IronPort antispam appliances.
Managed the deployment of Unix operating system distributions across a major multinational.
Managed the roll-out of Netscape Communicator across a major multinational.
Wrote technical documentation for a major telecoms manufacturer.
Wrote technical and user documentation for a cardiac monitoring equipment manufacturer.